At JABBA, we believe comfort should feel effortless – and so should your shopping experience. Every oversized piece is designed with care, confidence, and everyday ease in mind. If something isn’t quite right with your order, we’re here to help with simple return, exchange, and refund options.

1. Eligibility for Returns & Exchanges

We offer a 14-day return window from the date your order is delivered.
To qualify for a return or exchange:

• Items must be unworn, unwashed, and in their original condition.
• All original tags must still be attached.
• Items must be free from stains, makeup marks, perfume, smoke, or any strong odors.
• Products showing signs of wear, fabric damage, or alteration will not be accepted.
• If you received a damaged, defective, or incorrect item, it is fully eligible for a return or exchange at no extra cost.

Non-Returnable Items
The following items cannot be returned or exchanged:

• Final sale or clearance items
• Accessories and jewelry
• Gift cards
• Customized or personalized items
• Undergarments or swimwear (if applicable)

 

2. Refund Policy

Once your returned item has been received and inspected, your refund will be processed to the original payment method.
Refunds are usually processed within 7–14 working days.
Processing times may vary depending on your bank or payment provider.
Shipping fees are non-refundable unless the item received was damaged or incorrect.
Alternatively, you may choose:

• Store Credit
• A JABBA website voucher valid for 12 months

 

3. How to Request a Return or Exchange

To start a return or exchange, contact us with:

• Your order number
• The item(s) you wish to return or exchange
• Reason for the request
• Photos if the item is damaged or incorrect

Contact Information
Email: luvjabbasl@gmail.com
Once approved, we’ll send you return instructions and the return authorization details.

 

4. Return & Exchange Processing

After we receive your package:

• Your item will be inspected to ensure it meets our return conditions.
• Approved refunds will be processed within 7–14 working days.
• Exchanges will be shipped depending on stock availability.
• If your selected exchange item is unavailable, you may choose another product or request a refund/store credit instead.
• You’ll receive a confirmation once everything has been processed.

 

5. Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
We recommend securely packaging your return to avoid damage during transit.
JABBA is not responsible for lost return parcels without tracking information.

 

6. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Send:

• Your order number
• Clear photos of the issue
• A brief explanation

Once verified, we’ll arrange a replacement, exchange, or full refund at no additional cost.

 

7. Need Help?

We’re always happy to assist you.

JABBA Customer Care
Email : luvjabbasl@gmail.com